9–15 min
Approval turnaround
Control Period Justification workflow, reduced from a previous 1–3 day end-to-end process.
DXC TECHNOLOGY · 2022 IT LEADERSHIP / BUSINESS ANALYSIS / DIGITAL TRANSFORMATION
GUILLERMO VÁSQUEZ-DELGADO · TECHNOLOGY & TRANSFORMATION
Connecting Strategy &
Technology for
measurable progress.
I bridge business priorities, people, and technology to improve operations, clarify complex requirements, and deliver practical automation and transformation outcomes.
01 Lead teams & delivery02 Translate business needs03 Improve through technology
GUILLERMO VÁSQUEZ-DELGADOIT · BUSINESS · TRANSFORMATION
LEADERSHIPTeams · Delivery · Alignment
TECH TRANSFORMATIONProcess · Data · Automation
ALIGN→SIMPLIFY→TRANSFORM
SCROLL TO EXPLORE
01 / THE THROUGH-LINE
Technology works best
when «it» moves business forward.
With more than two decades across automotive, IT services, and consulting, I work at the intersection of operational leadership, business analysis, and technology-enabled improvement.
My approach starts with understanding the people and process behind the problem—then shaping practical, scalable solutions that reduce friction and make work more reliable.
See the career story ↗02 / MEASURABLE IMPACT
Make the difference visible.
Selected outcomes and experience signals from my professional journey.
20+
Years of experience
Across IT operations, consulting, project delivery, business analysis, and process improvement.
CAREER EXPERIENCE8
Cross-border team
Led a hybrid regional team across Mexico and the United States in a CRM process area role.
SIEMENS VDO3
DXC Technology recognitions
Recognized for delivery of the CPJ tool, a planned-downtime repository, and MEC tools.
2020–2022Metrics reflect résumé and award documentation. Results are presented in their original context.
03 / SELECTED WORK
From business friction
to better systems.
Explore a selection of projects through the problem, the intervention, and the value created.
WORKFLOW / CPJ
01REQUESTChange submitted
02COORDINATETeams aligned
03APPROVEDecision captured
MANUAL FRICTION REDUCED
Control Period Justification tool
A manual, cross-team approval process became a streamlined workflow for Request for Change activities during control periods.
PREVIOUS PROCESS1–3 days
→
DOCUMENTED RESULT9–15 min
End-to-end turnaround reported in the DXC Technology recognition documentation.
01
The challenge
Manual steps and coordination across Change Management, Office of the Close, Release Management, and Network teams.
02
The intervention
Designed, developed, tested, and implemented a consolidated approval workflow.
03
The impact
A reported shift from days to minutes, reducing process friction for the teams involved.
Explore the case study ＋
What this demonstrates
Business analysis: understanding a multi-team process and the handoffs that create delays.
Solution delivery: carrying the workflow through design, development, testing, and implementation.
Outcome orientation: framing success around the end-to-end turnaround time reported by the recognition award.
The figures are reproduced from the supplied résumé's award documentation. They are not presented as an independently audited benchmark.
Finance closeTracked
Core applicationsCentralized
Planned changesVisible
Single repository for planned downtime
Consolidated application downtime information into a shared repository and dashboard to reduce manual effort and improve visibility for IT support and Finance.
Challenge Planned downtime information was handled through a manual process and scattered tools.
Approach Built a single repository and Power BI dashboard within a one-month delivery window.
Impact Better visibility of finance-close-critical application downtime and less manual work for IT L3/L4 support teams.
MEC
TEAMSPOWER APPSPOWER BIModernizing month-end close tools
Rebuilt MEC tools using Microsoft Teams, Power BI, and Power Apps to consolidate, standardize, and automate work across the process.
Challenge Teams relied on different tools and manual steps during the month-end close process.
Approach Gathered CCI team feedback and implemented a more unified set of tools.
Impact Reduced manual work and improved support for the MEC CCI team.
DATA
TRUST
TRUST
Operational data reconciliation
Reconciled dashboard totals against source records and SQL queries, investigating discrepancies and strengthening confidence in reporting.
Approach Validated workflow transactions, record completeness, and reporting outputs; consolidated fragmented operational data into central repositories and dashboards.
Value Improved reporting consistency, traceability, and stakeholder decision-making.
BUSINESS
OUTCOME
OUTCOME
MEXICO
USA
TEAMS
Regional collaboration & delivery
Led distributed teams and worked across business and technical groups to align requirements, delivery plans, stakeholder expectations, and outcomes.
Experience Regional CRM process leadership at Siemens VDO included a hybrid team of eight across Ciudad Juárez and the United States.
Approach Connect people, processes, and technology while maintaining clear communication and shared priorities.
DISCOVER
→MODEL
→IMPROVE
→MEASURE
Process optimization & governance
Mapped AS-IS and TO-BE workflows, identified bottlenecks, documented requirements and user stories, and supported validation against acceptance criteria.
Method Stakeholder discovery, process modeling, gap analysis, requirements definition, implementation support, KPI monitoring, and iterative improvement.
Opportunity lens Identifying where RPA, AI, and workflow automation can reduce friction while maintaining reliable operations and data integrity.
04 / CAREER JOURNEY
Experience built across
systems and industries.
From manufacturing foundations to enterprise IT, consulting, business analysis, and intelligent automation.
SEP 2025 — APR 2026
PROCESS OPTIMIZATION · COMPLIANCE
IMDS Specialist / External Consultant
Stoneridge
Managed material data workflows, MDS submissions and supplier validation, BOM data integrity, restricted-substance analysis, SOPs, and continuous process improvement.
SEP 2024 — SEP 2025
GENERATIVE AI · QUALITY
AI Writing Evaluator & Trainer
Outlier
Compared AI-generated responses, checked factual accuracy and relevance, rewrote outputs, and provided structured feedback on quality and clarity.
MAR 2020 — JAN 2024
IT DELIVERY · BUSINESS ANALYSIS
Manager Software Engineering / Business Analyst IV
DXC Technology
Bridged client and technical teams, led analysis and requirements management, supported Power Platform solutions, improved reporting, and coordinated complex business-system initiatives.
JUL 2019 — SEP 2019
PROJECT DELIVERY
Consultant / IT Project Manager (PM3)
BEPC Inc. @ Honeywell
Led multiple project teams, managed scope, schedule, costs, quality objectives, risks, stakeholder communication, and project closeout.
JAN 2018 — PRESENT*
CONSULTING · AUTOMATION
IT Consultant (Freelance)
Computacional Gaviota
Provides IT consulting and technology services for commercial and manufacturing clients, identifying operational bottlenecks and implementing workflow automation.
MAR 2010 — NOV 2017
IT OPERATIONS · TEAM LEADERSHIP
Local IT Manager
Continental Automotive
Managed site IT operations, budget, infrastructure availability, shop-floor and office systems, people, equipment, and IT policy compliance.
2000 — 2010
INFRASTRUCTURE · REGIONAL SERVICES
IT and Information Management roles
Continental Automotive · Siemens VDO · VDO Control Systems
Built a foundation in infrastructure, endpoint management, business applications, regional CRM processes, SharePoint collaboration, technical support, and manufacturing process improvement.
*The freelance role is listed as Present. Some roles overlap in dates; the timeline preserves the supplied dates rather than inferring a different sequence.
05 / CAPABILITY MAP
Connecting the whole system.
Select a capability to explore the methods and tools associated with it.
CAPABILITY / 01
IT Leadership & Delivery
Aligning teams, stakeholders, and technology delivery around clear operational priorities and business outcomes.
06 / RECOGNITION & LEARNING
Progress worth sharing.
Recognitions, professional learning, and technical foundations that support continued growth.
SEP 2022 · DXC TECHNOLOGY
Successfully Delivery of CPJ Tool
Recognition for designing, developing, testing, and implementing a faster cross-team approval workflow.
DELIVER · RUBY AWARDAUG 2021 · DXC TECHNOLOGY
IT Apps Planned Downtimes Single Repository
Recognized for consolidating application downtime information and creating a Power BI dashboard.
DELIVER · ETHANKSDEC 2020 · DXC TECHNOLOGY
Re-build the MEC tools
Recognition for modernizing month-end close tools with Microsoft Teams, Power BI, and Power Apps.
STEPPING UP TO THE CHALLENGECURRENT LEARNING
Building toward intelligent automation.
Recent learning includes Generative AI, Agentic AI, ServiceNow administration, ITIL 4, UiPath Studio, APIs for RPA, and process mining. Ongoing certifications in AI, cloud, and emerging technologies.
Education
Universidad Autónoma de Ciudad Juárez
Licenses & Certifications
- Sep 2026: Generative AI Mastermind
- Sep 2026: ServiceNow: Basic Administration
- Sep 2026: ITIL® Foundation 4 First Look
- Sep 2026: Fundamentals of Agentic AI: Business Implications and Ethical Insights
- Aug 2026: Process Mining for Robotic Process Automation
- Aug 2026: Hands-On RPA: Using APIs with UiPath
- Aug 2026: UiPath Studio Essential Training
- Aug 2026: Introducing Robotic Process Automation
- Dec 2023: Building a Smart Agile Product Backlog with User Stories
- Dec 2023: Agile Scrum Master in one Hour
- Dec 2023: Azure DevOps Boards for Project Managers/Analyst/Developers
- Dec 2023: Introduction to Scrum and Becoming a Scrum Master
- Dec 2023: Scrum Project Management: the complete guide
- Dec 2023: Scrum Fundamentals for Scrum Master and Agile Projects
- Nov 2022: Becoming an Agile Leader: Mastering the Mindset, Skills, and Strategies to Succeed
- Nov 2022: Learning Jira (Server Edition)
- Nov 2022: Scrum: The Basics
- Nov 2022: Becoming an Agile Coach
- Nov 2022: Agile Project Leadership
- Nov 2022: Transitioning from Waterfall to Agile Project Management
- Sep 2021: Microsoft 365 Fundamentals: Understanding Cloud Concepts
- Jun 2020: Microsoft PowerApps for beginners - build your own apps
07 / START A CONVERSATION
Have a complex process
worth reimagining?
Let's connect around IT leadership, business analysis, process improvement, and intelligent automation.
guillermo.vasquez@outlook.comCiudad Juárez, Chihuahua, México